How to Navigate the Errata Q&A Systems

Thank you for your willingness to review Q&As with errata comments and to respond to customers. Please carefully follow the steps below. Your tasks include:

1. Read the customer’s comment and research its validity.
2. Review the Q&A and revise if necessary.
3. Document your errata review and briefly explain your edits if there were any.
4. Reply to the customer.

How to review Q&As with trouble tickets

Log in:

• Log in to my.medstudy.com.
• Click Hello, [your name] and select Submit / Review Q&As. This will take you to the MedStudy Content Management System.   

• On this page, you will see Errata Q&As / Flash Cards with at least 2 green buttons: Start a review and Continue a review.

•  Open another tab in your browser, go to http://help.medstudy.com/staff, and log in.

Open help ticket and review comment from customer:

• To open your folder in help.medstudy.com, click Inbox on the left. (Or, you can click your name folder or the Open folder under your name.)

• To open a ticket in help.medstudy.com, click the blue Ticket ID number or the blue Subject line.
• Scroll down to the bottom of the trouble ticket and read the Comments. (Notice that the Question ID appears in blue above the Question Topic.)

Review Q&A in my.medstudy.com:

• To access the editable Q&A, use one of the links in the trouble ticket to open the question in my.medstudy.com. Note: You must already be logged into my.medstudy.com for the links in the trouble tickets to work.

If the trouble ticket contains 3 question links, right click the last link (click to take this question for Errata review at myMedstudy Admin) and choose “Open link in new tab” to go directly to the question in an editable format.

If the trouble ticket contains 2 question links, right click the last link (click to view question at myMedStudy Admin) and choose “Open in a new tab” to go to the question, which is view only. Scroll to the bottom of the question page, click the blue Select Action button at the bottom right of the page and select Start Errata Review, which will open the question in an editable format.

[Very important: If you navigate directly to the editable Q&A via the links in the trouble ticket (not opening in another tab), you will need to click the back arrow on your browser 3 or more times in order to get back to the trouble ticket at help.medstudy.com/staff.]

• Another way to access the editable Q&A is to write down the Question ID and go back to my.medstudy and click Start a review (the first green button). On the left, under Filter Questions, type in the Question ID number that appears in blue on the trouble ticket. (Click anywhere in the Filter Questions panel to start the search.) 

• Once you have opened the editable Q&A, it will remain assigned to you until you Submit it. (Note: If you open the wrong question, just click Select Action and select Don’t review.)

Make revisions and document changes to the Q&A in my.medstudy.com:

• If the errata comment is not valid, simply scroll down to Activity and Comments. Type in “Errata Reviewed – no changes.” However, before you Submit the question, please review it thoroughly to ensure that no other edits are needed. See the “Q&A Reviewer Specifications” document. If you make other edits, please explain those changes briefly in the Activity and Comments text box.
• If the errata comment is valid, make changes as needed. Also, before you Submit the question, please review it thoroughly to ensure that no other edits are needed. See the “Q&A Reviewer Specifications” document. If you make any edits, in the Activity and Comments text box, type “Errata Reviewed – changes made” and explain those changes briefly.

• The topic category is listed at the top left corner of the editable Q&A. If you think the designated topic is incorrect, please notify us in the Activity and Comments text box.
• If the concept is no longer relevant and the question is worthless (Rare!): In the Activity and Comments box at the bottom of the page, type in “Reject” and why you think the question should be deleted. A copyeditor will delete the Q&A. (Again, this is rare; usually the Q&A can be revised and improved.) Click Select Action and select Submit.
• If you completely finish your review and edits, click Select Action and select Submit.
• If you do not finish a question during one session, it will remain assigned to you and you can finish it the next time you log in. But remember to click Select Action and select Save & Close or all of your changes will be lost! [See directions below on how to continue a review of in-progress questions.]

Respond to customer in help.medstudy.com:

• Next, navigate back to the trouble ticket in help.medstudy.com and write a response email to the customer. Click the Reply tab at the top of the ticket and a text box will appear. Use the “Trouble Ticket Response Template” found at the end of this document. 
• Change the status of the trouble ticket from “open” to “closed” before replying to the customer.
• All reviewed questions will be copyedited before they go live. Occasionally, a copyeditor may push back a question to you in order to clarify wording. Please respond to the query as soon as possible.

Continue a review of “in-progress” questions

There are 3 alternatives:

1. If you select Save & Close after your unfinished review of an assigned question, it will take you back to the question page. From here, you can use the blue Go Back button at the top left of the page to return to the main page, then click Continue a review. On the left, you will see a beige box Showing your question history. Click the arrow under Click here to view all in-progress errata reviews. Click the Q&A that you would like to continue reviewing.
2. Click the last Question ID link in the trouble ticket, and, even if there are just 2 links, in this case the question will be editable.
3. If you are logged out of my.medstudy.com, log in again and choose Continue a review.

Take back and review (again) a Q&A that you have submitted

Important! Please do not click Submit until you are truly finished reviewing a Q&A. Occasionally, you may need to get back into a submitted question. In order to do this, follow the instructions below.

[Note: You can Take Back a submitted Q&A at any time as long as our copyeditors have not yet started working on it. If you want to revise a Q&A after copyeditors have started working on it, then you will need to contact us.]

• Once you are logged in, click More in the header at the top of the page (or at the bottom of the Welcome page) to display a dropdown selection; then, select Submit / Review Q&As.
• Click the green Continue a review button, which will take you to a list of in-progress questions currently assigned to you.
• To view all in-progress and submitted Q&As (i.e., your Q&A review history), click the arrow in the beige text box on the left side of the page: Showing in-progress questions. Click here to view your errata review history.

• The page that opens shows a list of your questions in chronological order with the most recently reviewed questions at the top.
• If you want to take back one of these submitted questions and make further changes, click the question to open it.
• Immediately scroll down to the bottom of the page and click the Select Action button and select Take Back, which will reassign the question back to you and remove it from the copyeditors’ queue. You can now make your final edits.
• To work on this question later, click the Select Action button and select Save & Close.
• To submit again, click the Select Action button and select Submit. 

Trouble Ticket Response Template

In order to make the responses to trouble ticket submitters consistent, please use the following template to copy and paste some of the material into your reply.

The start (all):

Thank you for taking time to help MedStudy improve our questions so that we can continue to help clinicians learn. You previously submitted a comment to MedStudy regarding…

The body:

…a potential error that turns out to be an actual error:

a potential error in one of the question discussions regarding…     . As you correctly noted,…

…Thanks to your diligence, the error has now been corrected.

…a typographical error:

After careful review, you helped us identify a typographical error. As you correctly pointed out, [the error, e.g., "Ventricular condition" should read "Ventricular conduction."] The error has been corrected, and thanks to your feedback, the question is now more accurate.

…a potential error that turns out to NOT be an actual error:

a potential error in one of the question discussions regarding… . Then explain their concern and why it is not correct. References to guidelines at publically available sites or to the section of the MedStudy core curriculum are often helpful.

The ending (all):

Thank you for taking the time to share your thoughts with us, and we greatly appreciate your feedback.

Note: Because our copyeditors will check the edits again, it may take a few days for the revised Q&A to appear in your program. [Include this line only if changes were made.]

Happy studying, 

[Name] [Your name is automatically populated in the email response.]

MedStudy Editor/Writer/Reviewer [automatically populated]